SIERRA INFORMATION REPORTING FORM

This form contains a list of questions that will help us solve your 
technical problems more efficiently.  Please fill out the form and send it 
to us by fax, modem, or mail

Sierra Technical Support
P.O. Box 85006
Bellevue WA 98015-8506
Fax Number: (206) 644-7697
Sierra BBS Modem Number: (206) 644-0112
Compuserve:   GO SIERRA
America On-line:   KEYWORD SIERRA

Try calling our 24 hour Automated Technical Support Line at (206) 644-4343.
The answer you need may already be waiting for you.  Note: This service 
will be fully operational in Winter 1995.

Problem:__________________________________________________________________
	__________________________________________________________________
	__________________________________________________________________
	__________________________________________________________________


Your Name:___________________
Date:     __________
Company:  _____________________
Your Daytime Telephone Number:____________
Your Evening/Voice Number:    ____________
Your Address:_____________________________________________________________
Your E-Mail Address:______________________


Please circle or fill in the following:

Game Name               SQ6     KQ7     Phantasmagoria    Other:__________
Game Ver ("EDIT D:\VERSION")       ____________
Game was played in:     DOS     Windows     Other:___________

Computer Brand          Compaq   AST   Acer   IBM   Clone   Other:__________
Computer Model          Presario-CDS524   Advantage   Aptiva  Other:________  
Processor Maker         Intel   Cyrix   AMD     IBM     Other:_____
Processor Model         386     486     Pentium   Other:_________
Processor Speed Mhz     25      33      50      66      90      Other:______
BIOS Manufacturer       AMI     Phoenix      Award      Other:______
BIOS Date, Version      ________________

Total Memory Counts up to     4096    7808    8192    Other:_________
Free Conventional       _________
Free Expanded EMS       _________
Free Extended XMS       _________
Memory Manager          DOS-HIMEM-EMM386    QEMM6.03   QEMM7.5   Other:_____

Video Card Brand        ATI   Cirrus   Diamond   Hercules   Other:______     
Video Card Model        Mach32    Stingray    SpeedStarPlus  Other:_______
Video Card Memory       512K    1meg    2meg    Other:__________
Video Card Bus          ISA     Built-in        VLB     PCI
Windows Video Res       640x480   800x600   1024x768   1280x1024
Windows Video Color     256    32000   65535   16million  Other:_______
Last time Win video driver was updated:   Today  MonthAgo  Never  Other:____
Command used to enable VESA in DOS:   C:\MACH32\VVESA   None   Other:______

Number of Hard Drives   _____
Hard Drive Controller   MFM     IDE     EIDE    SCSI    ESDI    Other:_____
Hard Drive Size         ________
Hard Drive Space Available     _____________

CD-ROM Brand            Mitsumi    NEC   Sony   Oak   Other:_________   
CD-ROM came with computer:      YES     NO      UNSURE
CD-ROM Speed            1x(Single)    2x(Double)    3x(Triple)   Other:____    
CD-ROM Controller       Soundcard     IDE      SCSI     Other:_______
MSCDEX Version          2.20    2.21    2.22    2.23    Other:

Music Sound Card Brand     SoundBlaster16  RolandMT-32  Other:____________ 
Speech Sound Card Brand    SoundBlaster16  ProAudioSpectrum16  Other:______
I/O Port Address           220    240    Other:______
IRQ Setting                3   5   7   10   Other:________
DMA Setting                1   3   5   Other:________
SET BLASTER =              A220-I5-D1  Other:_____________________
Last time Win sound driver was updated:   Today  MonthAgo  Never  Other:_____
Windows' CANYON.MID plays OK            Yes     No

DOS Version             MS-DOS-5.0      MS-DOS-6.22    Other:___________
Windows Version         3.1     WFW3.11    95    Other:___________
Windows Swapfile Type   Temporary       Permanent       None
Windows Swapfile Size   ______________
Other O/S               DR-DOS-6     OS/2-2.1      OS/2-Warp    Other:
Windows Shell Used      RegularProgramManager   NDW   PCTools   KidDesk
C:\WINDOWS\SYSTEM.INI   SHELL = _______________________
C:\WINDOWS\WIN.INI      LOAD = ________________________

Mouse Brand             Microsoft   Logitech   Dell   Other:________
Mouse Type              Serial    Bus    PS/2-Style   Other:________
Mouse Software Ver:     ________________
Mouse works in "EDIT"   Yes     No
Mouse works with other games    Yes     No

Is a Scanner installed?    YES    NO
Other Special Hardware Installed?   Network   VidCapCard  Other:________
Make sure any special hardware doesn't conflict with your sound card
Have you tried a boot disk?     YES     NO

Please print out or copy-and-paste a copy of your C:\AUTOEXEC.BAT and 
C:\CONFIG.SYS files to this form.




Here are some ways to gather information to help:

Please read the README files for our game in DOS and Windows.  Your 
question may already be answered in one of these files.  To read the
README file in DOS, run INSTALL from the CD.  To read the README
file in Windows, run SETUP.EXE from the CD.

Type "MEM" at the C:\> prompt.
Make sure you have enough free memory.  Try a boot disk.

Type "CHKDSK" at the C:\> prompt, or where the game is installed.
Make sure you have enough hard drive space free
Make sure you don't have any lost allocation units or cross-linked files

Type "VER" at the C:\> prompt to get your DOS Brand and version.

Type "SET" at the C:\> prompt.
Make sure you have a SET BLASTER line.  Check the IRQ setting ("I5, I7")

Type "MSD" at the C:\DOS> prompt.
Make sure your mouse IRQ setting is not the same as your Soundcard IRQ.

Type "MSCDEX" at the C:\> prompt.
Check the MSCDEX version you have.  Make sure it's not outdated.
MS-DOS version 6.2 and above should use MSCDEX version 2.23
MS-DOS version 6.0 should use MSCDEX version 2.22
MS-DOS version 5.0 should use MSCDEX version 2.21
If you have MSCDEX version 2.20, please get a later version.

Type "MOUSE" at the C:\> prompt.
Check the mouse version.  There may be a later version available from the
mouse manufacturer

Type "TYPE C:\CONFIG.SYS | MORE" at any C: prompt

Type "TYPE C:\AUTOEXEC.BAT | MORE" at any C: prompt

Type "D:\DRIVERS\VESA\GENERIC\UNIVBE.EXE".
Check the video card maker, model, and video RAM.
Note: This file is the copyright of SciTech

Look at the game's RESOURCE.CFG or RESOURCE.WIN files in the game directory
on your hard drive.  Sometimes there are options to adjust brightness or
memory requirements of our game to work better on your computer.  Please make
a backup of this file before editing it.  If you experience problems, please
restore the original file.

If the game is slow in Windows, try it in DOS.

Make sure your computer is in Turbo mode.

Check with the Sound card and Video card makers to make sure you have their
latest Windows drivers.

In Windows, run "SETUP.EXE" on the Space Quest 6 CD-ROM to test hardware.

In Windows at Program Manager, click on HELP, then ABOUT PROGRAM MANAGER
Check if you're not in 386 Enhanced Mode
Make sure you have enough Memory and System Resources

In Windows press CTRL-ESC to view the Task List.  
Check if any programs are running beside Program Manager.

In Windows at File Manager, run CANYON.MID
Make sure the music plays OK.

In Windows / Main / Control Panel / 386 Enhanced / Virtual Memory, check
your Swapfile Size, Type, and Location.

In Windows / Main / Control Panel / MIDI Mapper, select EDIT to see setup
Make sure your MIDI Mapper is on the proper settings for your sound card.  
If you have a sound card that can do both BASE and EXTENDED, please use a 
MIDI MAPPER for either BASE or EXTENDED, not for both at the same time.  
Example: If you have a Sound Blaster 16, please use "SB16 EXT FM" or 
"SB16 BASIC FM" MIDI Mapper.  Please do not use the "SB16 ALL FM" MIDI
Mapper while using our game.

In Windows / Main / Control Panel / Drivers, make sure you have the
following drivers:
(Your appropriate sound card drivers for Windows)
MIDI Mapper
Timer
[MCI] MIDI Sequencer
[MCI] Sound

Type "TYPE C:\WINDOWS\SYSTEM.INI | MORE" from the C: prompt.
Look for the line "SHELL = ".  If the line is NOT "SHELL = PROGMAN.EXE",
please let us know.

Type "TYPE C:\WINDOWS\WIN.INI | MORE" from the C: prompt.
Please tell us what's on the "LOAD = " line





